General
Please review the following legal information attentively. Participation in any of our services is contingent upon your acceptance of all terms outlined in this document. As a customer of Domnius Studios, it is incumbent upon you to regularly review these Terms, as we retain the prerogative to amend them at any time, with or without prior notification.
Rules
Every user, irrespective of their position or role, must strictly adhere to the following rules at all times. Breaching any rule or regulation will result in immediate banning, and refunds will not be issued for any active orders. The rules are outlined in the #rules channel on our Discord server.
Language
While we acknowledge that not everyone is proficient in English, we must ensure quality assurance in all communications. Consequently, we discourage communication in languages other than English. Should you opt to communicate with a freelancer in a language other than English, you are responsible for ensuring the communication's quality. Please note that management may be unable to aid in quality control matters in such instances. Domnius Studios assumes no responsibility for promises made by freelancers in languages other than English that they fail to fulfill.
Commission Process
All services or products procured from Domnius Studios must be initiated via our Ticket system. When initiating a new order, customers will complete a series of questions in a provided form. Subsequently, the order will be discussed with a Domnius Studios Commission Manager, who will oversee the ticket's process and communication.
Copyright
Reproducing any of our services, products, or documents is strictly prohibited. Moreover, claiming ownership of any product or service as your own is prohibited. In the event of such actions, a fraud report will be filed against you. In severe cases, we reserve the right to pursue legal action against you.
Services
Our services are exclusively managed via Domnius' official server, overseen by our administrative team. Should you require freelancers to sign a Non-Disclosure Agreement (NDA), please notify our management team so we can select an authorized freelancer to execute the document.
For security purposes, we mandate a 50% upfront payment from all clients, enabling our freelancer(s) to commence work on your project.
All payments must be processed through Domnius Studios PayPal. In the event of payment default, we reserve the right to claim the work as Domnius' property and resell it to recoup lost revenue.
Project Files
Products or services acquired through Domnius Studios cannot be resold without prior administrative approval. In the event of unauthorized resale, Domnius Studios reserves the right to reclaim the item promptly. We maintain the authority to dispose of the item and pursue legal action if necessary.
Logging
Domnius Studios retains records of all platform transactions and communications. These records may contain details such as emails and usernames. Rest assured, this information remains confidential and will not be shared with any third party or sold.
Cancellation
Domnius Studios reserves the right to refuse or terminate services that violate our Terms of Service or applicable laws. Additionally, services may be denied or terminated if terms or developments are ambiguous or unsatisfactory prior to commencement.
Portfolio
We reserve the right to utilize completed projects for promotional purposes and inclusion in our portfolio, potentially accompanied by a brief description. Client names or information will only be used with explicit permission.
Payments
Domnius Studios exclusively accepts payments through PayPal Goods and Services. A 10% fee is automatically added to client invoices to cover handling and processing operations. Project prices are determined based on complexity, timeframe, and client specifications, resulting in a unique amount for each project.
Shipping
The delivery of all completed orders/projects occurs exclusively in an online environment. You will never be required to provide a physical address.
Full Payment at the Start: Upon commission initiation, you will have access to screenshots and project files for review. Upon completion, you will receive the project files immediately.
Half (50%) Payment at the Start: With this payment arrangement, you will receive screenshots for review during the commission process. Upon completion, you will be required to pay the remaining balance before receiving the project files. The maximum time allowed for completing this payment is 72 hours.
Refund Policy
Refunds may be granted in the following scenario:
- In the event that a product fails to meet the deadline, we may issue a partial refund, generally at a rate of 5% per day, up to 50% of the commission's price. The decision regarding the refund amount is contingent upon various factors, including the allocated time, client-requested modifications, and the complexity of the project. Each case is assessed on a case-by-case basis.
Extra Charges Policy
A. Client Change of Requirements:
Should a client opt to alter the scope of a commission, the freelancer reserves the right to levy an additional fee. It is essential that all details are clearly communicated to all parties involved, and then relayed to the Commission Manager or Management Team for approval of the price increase.
All change requests must be formally submitted via the official Discord server ticket system. Requests made outside of this system will not be entertained by Domnius Studios.
B. Significant Changes Post-50% Completion:
If a substantial modification to the project is requested after it has surpassed the 50% completion mark, the freelancer may request supplementary payment to accommodate the change. Should the client decline to pay the extra fee, the commission will be finalized based on the original specifications. This does not constitute grounds for a refund.
C. Additional Service or Requests:
In instances where a client wishes to incorporate an extra service or make a request not included in the initial agreement, unrelated to any issues arising from the work or product, the freelancer reserves the right to request additional compensation. Approval from a member of management is required for such requests.
D. Open Clause:
Freelancers may necessitate additional payment for reasons beyond those delineated in this document. In such cases, the decision will be at the sole discretion of the Freelancer and Domnius Management.
Attempting to Circumvent Domnius Studios Guidelines
As a client, it is imperative that you refrain from directly contacting our freelancers regarding commissions. All correspondence between you and the freelancer should be conducted within a designated ticket. Engaging in private transactions with freelancers associated with Domnius Studios will result in immediate suspension from all our services and our Discord community, with no possibility of refunds. If you require communication with a freelancer regarding a product commissioned through Domnius Studios, kindly initiate contact through a support ticket, and the freelancer will respond within the same ticket.
Domnius Studios bears no responsibility for any financial losses incurred or scams perpetrated through direct payments to freelancers.
Updates:
Our Privacy Policy is subject to occasional changes. Any modifications will be promptly posted on this page, including significant alterations. We encourage you to revisit this page periodically to stay informed about updates to our privacy policy.
Need Assistance?
For inquiries concerning our team, please reach out to us via the ticket system on our Discord server. We're here to help!
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